Welcome to Whitewater Health Online
Whitewater Health is a Partnership of six doctors working from two sites, one at Hook and one at Hartley Wintney. The Practice has grown steadily since 1920 and now serves 17,000 patients from two purpose built surgeries.
URGENT NOTICE !! 10.20 Wednesday 14th November
We are currently experiencing technical problems with the phone system at both Hook & Hartley Wintney Surgeries - patients will hear an engaged tone but the phones are not ringing at our end! Please bear with us while the Communications company try and rectify the issue. If your problem is urgent please call 111, if your problem is a life threatening emergency please call 999.
Support your local GP Practice & have your flu jab with us!
Flu vaccination season is once again upon us and this year the NHS is offering two different vaccinations, depending on your age. ‘Fluad’ will be given to all patients aged 65 and over as this has shown to be the most effective for this age group and ‘Quadrivalent Influenza Vaccination’, which offers protection from four different strains of flu, for all other eligible patients.
Am I Eligible?
If you are one of those listed below, yes you are!
- Aged 65 or over
- Under 65 but considered ‘at risk’ – you have a medical condition which may cause further complications by contracting flu. These include conditions such as asthma, COPD, diabetes, heart disease or being pregnant.
- Aged 2 – 3
Please note: children in school year groups R to 5 will receive their vaccinations at school and all eligible patients will be invited by the surgery to receive their jabs. If your child misses their jab at school, they will be doing alternative, catch-up sessions.
Why have the flu jab at the surgery?
- If you book an appointment with us for your vaccination it will be performed in a properly equipped consulting or treatment room by a qualified member of our Nursing or GP team; who will have access to your medical records and are properly equipped for emergencies.
- If you are due or entitled to any other vaccinations (for example shingles or pneumonia) we can give these to you at the same time.
- You will also be supporting the practice and help to ensure that the resources stay within the NHS; we buy flu vaccines for all our eligible patients!
We experiencing difficulties with the flu demand and the challenges by this years staggered delivery. After an unprecedented amount of 'walk in' patients for flu on Saturday 29th September and the next delivery not being until 2 weeks time we are re-arranging some flu appointments. Please book for after 5th November to have your flu vaccination and bear with us while we try and get more vaccines before the next planned delivery date.
Beccie van Oostrum
As our population grows, so does the need for local care from GP surgeries. To address this, we have been working closely with our local Clinical Commissioning Group, Chineham Surgery and The Clift Surgery in Bramley to ensure that appointments are available in the weekday evenings and during the weekends. This service is called ‘Improving Access’.
‘Improving Access’ is to be made available nationally from October 2018. However, we are one of three small groups of practices in the North Hampshire area that is testing the service, before making it more widely available. This allows for it to be developed and adapted, so that it is fit for purpose for the population of North Hampshire.
We now operate an extended hours service in conjunction with other local practices on a rota basis, so you can now book a routine appointment to see a GP or nurse on weekday evenings from 6.30pm to 7.30pm and on Saturday mornings from 9.00am to 11.00am.
To access these appointments you can either speak to a member of our reception team by popping into the practice or calling on 01256 762125 (Hook) 01252 842087 (HW) just as you would do with a regular day-time appointment. If available, you will be offered an appointment either at your own Surgery or at Chineham or The Clift Surgeries.
Whitewater Health are using a free text messaging service to provide patients with up to date information about the practice and to ask them to contact the Surgery when necessary - Please make sure we have the most up to date mobile number for you.
Whitewater Health are pleased to sponsor 'Hook Runners' - the Village Running Club for all - please visit their website for more information
Nomination forms are also available at both surgeries.
All patients at the practice who are registered for Patient Access online services can now access their medication history, immunisations and allergies online.
PREFERRED METHOD OF CONTACT
All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.
For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing either reception or the Practice Manager at your surgery. We will then record your needs by highlighting it on your medical records.
(Site updated 14/11/2018)