Appointments

Appointments can be made by telephoning or calling at the surgery during surgery hours. Please remember an appointment is for one person only and a separate appointment should be made for any other persons attending for consultation.

If you cannot keep an appointment please inform us as soon a possible so it can be offered to another patient. We encourage patients to see the doctor they are registered with if at all possible so that continuity of care can be given.

 Click Here to book/cancel your appointment online

The demand on appointments has increased significantly and consequently the next "routine" appointment may not be for several days. To address this problem we offer an "extra" surgery for each doctor who is consulting which can be booked on that morning. Your length of wait will depend on the number of patients waiting to be seen.

Please only use this service when your problem cannot wait until the next routine appointment available and remember that it is likely that the doctor will only deal with the immediate problem.

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Telephone Advice

Your doctor is usually available to speak to you after morning surgery. If the doctor is unable to take your call you may wish to leave your number so he/she can call you when free. Our nurses may also be able to help you with advice on minor ailments.  

Hook & Hartley Wintney Medical Partnership

Chaperone policy for patients

You are entitled to have a chaperone present for intimate examinations or procedures if you would like this

It is Practice policy for a chaperone to be present for all intimate examinations and procedures where the clinican is of a different gender to you & for you to be offered a chaperone even where the clinican is of the same sex.

You are entitled to decline a chaperone but in certain circumstances the Doctor or Nurse may feel a chaperone is essential – in which case reasons for this should be discussed with you and alternative arrangements made if you are not happy to proceed.

The Doctor or Nurse should explain to you why the examination or procedure is necessary and what it involves

You should be given privacy whilst dressing and undressing

You are entitled to have a chaperone of your own gender if you prefer this. If this is not possible at the time you will be asked to reschedule the examination at a time when this can be arranged

It would help if at the time you book your appointment you ask the receptionist to highlight that you would like a chaperone present

Evening Surgeries

These evening appointments are for patients who struggle to attend the surgery during normal daily hours, and are aimed particuarly at those patients who work out of the area.

Please telephone to book an evening appointment in advance.

EVENING SURGERY TIMETABLE May  to July 2013 

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.