**PLEASE NOTE THERE ARE NO MORE ANTICIPATED FLU CLINICS IN LOCAL HALLS**
Whitewater Health had been successful in its delivery of flu vaccines for over 65 age group and those in care homes and residential homes - achieving an uptake of 80% to date (Nov 9th). We shall continue to contact patients in the above (Red category) who have not yet received the vaccine, to ensure they either consent to receiving or decline it.
Whitewater Health has commenced the delivery of the next stage of flu vaccine program (Green category) which is for patients who are aged 18-64 with medical conditions, those who are pregnant and those who are carers. We will continue to contact patients and offer them an appointment in practice, this remains our focus for the remainder of November.
In December when we have confirmation of receipt of additional flu vaccines for the 50-64 (Blue category) year olds with out medical conditions - we shall contact these patients to invite them to have their vaccines in clinic in individual appointments.
It is important that all our patients understand that our Prime minister has cited the importance of patients still attending medical appointments during lockdown, and Whitewater Health has taken steps to ensure that your visit is a safe as possible.
Flu Information Leaflet
Winter Assessment Centre
North Hampshire GP practices have set up a COVID Winter Assessment Hub which will carry out testing for patients with COVID and which will carry out baseline observations to identify those who are unwell so that we can refer early. For those patients who are COVID positive, and not unwell, but at high risk, we will enter them into the COVID Oximetry at Home (CO@h) service, with home monitoring, to identify deterioration early. The referral to this site will be by each practice that the patient is registered with.
COVID-19 WINTER ASSESSMENT HUB and COVID OXIMETRY AT HOME Full Address:
Old Basing Health Centre, Manor Lane, Old Basing, Basingstoke RG24 7AE
Opening Hours: 8.30am-6.30pm (with bookable appointments from 9.15am to 5.30pm)
To protect patients and staff in home GPs practices, we have deliberately set wide admission criteria at the Winter Assessment Hub.
This allows practices to safely see vulnerable and shielded patients in their own surgeries, reducing the risk of COVID transmission. We will see all patients with:
• Fever > 37.8 (whatever the likely cause) OR
• Respiratory Symptoms – a new continuous cough OR
New phone system
As part of our phone software change at the end of October 2020, when you call into the Surgery you will be given one of five options to select.
Option 1. Healthcare Professionals calling to discuss a patient
Option 2. Urgent Medical Query needs advise today
Option 3. Routine Appointments with Health Care Professionals
Option 4. General enquiries
Option 5. Referral enquiries and Subject Access requests
Have you tried self help?
Please view the NHS website for self help options for medical conditions ranging from A-Z. If this is applicable click here
If this is not applicable to you, have you taken advice form the Pharmacist at your local pharmacy?
If this is not applicable to you, we are here to help.
16th Nov - 20th Nov is Self Help Week.
See what is happening locally to support you with Self Help...
Self Help Program
We also now how health and wellbeing coach available for our patients to book in with for video or telephone appointments. Andy our new coach will be able to support patients in taking the next steps in making positive changes relating to their health and wellbeing. Andy has appointments in Whitewater Health every Monday and Tuesday.
Whitewater Health Telephones
Dear patients we apologise unreservedly for any delays that you have experienced with accessing the practice via telephone. We have been able to identify a software problem that has now been addressed and we are also in the process of migrating to a new telephone system which should also help us.
Help us to Help you this winter...
- When you call press option 1. for routine appointments and general enquiries
- We do NOT take prescription requests over the phone.
- When you call ONLY press Option 2. for urgent medical advise on the day, or you are another healthcare professional.
- If you are pressing either option, please be informative so that the patients services team can handle the call swiftly to keep call wait times down.
- Please do NOT be rude to our patients services team as they try to help and support you and your needs. We have a Zero Tolerance to abuse towards our staff.
We have and continue to take action in order to help manage this:
- Our Doors are open - you can pop into the practice between 8am-6:30pm
- We offer online appointment booking
- We offer online prescription requests
- We offer eConsult (with a response by the end of the next working day)
- Prescription request can be sent to firstname.lastname@example.org
Please DO NOT send appointment requests via practice email, please DO NOT send medical enquiries via email. Use e-consult for this.
- We are migrating to a new phone provider (To be installed by the end of October 2020), which we anticipate will improved our call handling management, and improved patient option selection.
- We have recruited and are training additional staff
- We are reviewing our current process of call handing - implementing care navigation
Please click on the image below to sign up to the NHS App.
This is directly linked to the GP practice clinical system and therefore gives improved access to patients.
NHS Track and Trace APP
Click Here to Download from Apple
Click Here to Download from Google
For our safety we ask you to wear a face mask upon entering the surgery, however we appreciate that there are some patients who for medical reasons may not be able to wear a mask. If you are exempt from wearing a mask please CLICK HERE to download the governments exemption card.
For patients who do not have a mobile, to demonstrate mask exemption please CLICK HERE for the printable version, we ask that you carry this with you on a daily basis as well as entering the surgery.
As per the Governments advise the surgery is not required to give further written confirmation of mask exemption and primary care is advised to signpost patients to the above links.
Please click on the image below to use the e-consult system
This is directly linked to the GP practice clinical system and therefore gives improved access to patients (response time is by the end of the next working day *weekends excluded)
CANCER UPDATE FOR PATIENTS
Cancer Awareness Information - Click Here
Part of the Whitewater Loddon Primary Care Network
Whitewater Health is a practice which operates under 4 GP Partners and 6 salaried GPs working from two purpose built surgeries in Hook and Hartley Wintney, Hampshire. The partners and staff at this long-established local practice are committed to providing the highest level of patient care.
Having steadily grown since 1920, we are now serving a community of nearly 18,000 patients and we have recently become part of the Whitewater Loddon Primary Care Network with local practices in Chineham and Bramley.
Whitewater Health will send patients text messages directly relating to their care; which is inclusive but not limited to information about appointments, results, and matters relating to medical conditions, such as links for remote care plans or annual reviews and links to NHS self help tools. We will be continuing to ask patients to provide us with the most current mobile phone number they use.
Whitewater Health works within the NHS national standards for prescriptions, the impact of this, is that prescriptions will be authorised by each patients GP or clinical pharmacist, or prescribing nurse. These will be sent to the pharmacy of the patients choice. The aim is to reduce and remove the requirements for prescriptions in paper form, though a patient can request a "note" of the prescriptions they are to receive.
Care Navigation is Coming
Directing patients to the most appropriate person in the most appropriate way and within the most appropriate time.
At the request of our Doctors, when Patients book appointments, Patient Service Coordinators will ask you for some details about the nature of your call.
This is to ensure the patients receive the appropriate level of care with the most appropriate Healthcare Professional, giving a more personalised and person centred care approach.
Click here for more information
Measles, Mumps & Rubella - it's not just a kids' problem!
People who have not been vaccinated with 2 doses of MMR vaccine are more likely to catch these diseases. Children do become ill when they catch them but so do adults. All three diseases can be very serious and are highly infectious. They can make adults very ill and cause problems for women who are pregnant and people who have weakened immune systems.
If you have not been immunised or are unsure whether you have had 2 doses, call our reception team now. We are also doing catch-up clinics for 10 - 11 year olds as part of a national programme, so don't forget - it's never too late to have your MMR vaccination.
Whitewater Health are using a free text messaging service to provide patients with up to date information about the practice and to ask them to contact the Surgery when necessary - Please make sure we have the most up to date mobile number for you.
Whitewater Health are pleased to sponsor 'Hook Runners' - the Village Running Club for all - please visit their website for more information
(Site updated 30/11/2020)